Joya11 Privacy Policy

Welcome to Joya11 (joya11.pro). This Privacy Policy explains how we collect your personal information, what we use it for, and how we keep it secure. By using the Joya11 platform, you are considered to have agreed to this Privacy Policy.

Our Privacy Policy has been developed in compliance with international data protection laws, in particular the GDPR (General Data Protection Regulation), as well as applicable local laws. We believe that earning users' trust requires taking full responsibility for how their data is handled.

Please read this Privacy Policy carefully before joining Joya11. If you have any questions, feel free to reach out to our support team.

The following types of information are collected from Joya11 users. Each piece of data is collected for a specific and legitimate purpose:

Information Provided Directly:

• Identity Information: Full name, date of birth, nationality, and ID number
• Contact Information: Email address, mobile number, and residential address
• Account Information: Username, password (encrypted), and security questions
• Financial Information: Payment method details, transaction history, and the last 4 digits of your bank account
• KYC Documents: Copy of National ID, Passport, or Driving License

Automatically Collected Information:

• IP Address and Device Type
• Browser type and operating system
• Visit duration, page views, and navigation patterns on the website
• Gaming Activity & Betting History
• Cookies & Local Storage Data

Joya11 uses your information only for specific, legitimate purposes. We never expand the scope of data use without your consent. The primary uses are listed below:

• Account Management: Managing registration, verifying login, and ensuring account security.
• Service Delivery: Personalizing your gaming experience and offering bonuses and promotions.
• Financial Transactions: Processing deposits and withdrawals and preventing fraud.
• Legal Obligations: KYC verification, AML (Anti-Money Laundering) compliance, and meeting regulatory requirements.
• Customer Support: Responding to your complaints and queries.
• Security: Detecting suspicious activity and preventing fraud.
• Service Improvement: Analyzing user behavior to further improve the platform.
• Contact: Sending important updates, security alerts, and promotional messages (subject to your consent).

Joya11 does not share your personal information with any unauthorized parties. However, limited data may be shared with our trusted partners in certain specific circumstances:

• Payment Provider: bKash, Nagad, Rocket, and other payment gateways — only the information necessary to process transactions.
• Game Providers: Third-party game providers on our platform — for managing gaming sessions.
• Legal Authorities: In response to a court order or a legitimate request from a government regulatory authority.
• Security Services: Specialist service providers for fraud detection and prevention.
• Business Succession: In the event of a company acquisition or merger, data may be transferred to the new management; however, users will be notified in advance.

We have formal agreements in place with all third-party partners to ensure their data protection obligations are met. They may only use your information for specified purposes.

Joya11 employs industry-leading technology to keep your information secure. Our security infrastructure operates across multiple layers:

• SSL/TLS Encryption: All data transmitted on the website is protected by 256-bit SSL encryption.
• Password Hashing: Your password is hashed using the bcrypt algorithm and stored securely — it can never be read in plain text.
• Two-Factor Authentication (2FA): Adds an extra layer of security when accessing your account.
• Firewall & DDoS Protection: Server infrastructure is protected by advanced firewalls.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Data Minimization: We collect only the information that is necessary — nothing more.
• Staff Training: All staff with access to customer data receive regular data protection training.

Joya11 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: These cookies are essential for the website to function properly. Without them, login sessions, cart functionality, and security features will not work. These cookies cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme, so you don't have to set them up again on your next visit.
• Analytics Cookies: To understand which pages are visited most and how users navigate the platform. This information is used to improve the platform.
• Security Cookies: For fraud detection and monitoring of suspicious activity.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some features of the website.

As a Joya11 user, you are entitled to the following rights. Contact our support team at any time to exercise these rights:

Joya11 retains your information only for as long as necessary. Retention periods vary depending on the type of data:

After the retention period, data is securely deleted or fully anonymized so that you can no longer be identified in any way.

Joya11 is strictly intended for individuals aged 18 and above. We do not knowingly collect or process any data from minors.

• Date of birth is verified at the time of registration.
• Additional age verification documents may be requested for accounts flagged as suspicious.
• If we become aware that a minor's data has been submitted, it will be deleted immediately and the associated account will be closed.
• Parents who have concerns are welcome to contact us.

Joya11 reserves the right to update this Privacy Policy as needed. When changes are made, we will:

• A notification will be sent to your registered email before any significant changes take effect.
• Any changes to this policy will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, we may request your consent again.
• If you do not agree to the updated policy, you are always free to close your account.

Continued use of the platform will be considered acceptance of the updated Privacy Policy. Please visit this page regularly to stay informed.

If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website — available 24/7
• Language Support: Bengali and English
• Response Time: Generally within 24 hours, and within 72 hours for urgent matters

For answers to more general questions, visit our FAQ Page You can view or Responsible Gaming You can find more information on this page.